Professional Services
Going the extra mile...one step at a time.
From pre-purchase assistance, initial environment assessment, through implementation to go-live and beyond, CODY is with you every step of the way. Over our 40 year history we have helped departments of all sizes move from manual, paper processes and outdated systems to fully-automated, paperless systems that help to streamline and manage agency operations. With a 'people-first' approach that touches all we do, CODY's comprehensive services are the 'other half of the total CODY solution.'
Highlights:
Purchasing Power
CODY works with agencies during the pre-purchase phase to assist with presentation materials, on-site work-flow assessment, and most importantly, a stable of procurement options. With various purchasing vehicles (State Contracts, a variety of collaborative procurement agreements, and many established reseller relationships, etc.), flexible payment plans and other financing options, CODY works with you to choose the method that works for your agency.
Implementation Services
CODY understands that implementation is a process not an event. From a dedicated project implementation manager to personable trainers, a full cloud-based learning management system and tenured technical services representatives, certified and reliable CODY personnel will remain active participants in your project for its duration.
Personal Support and Maintenance - 24x7x365
CODY believes in one core tenet: people first. This belief is at the core of all our business practices but is most apparent in the way we support the agencies who use our software everyday. Most importantly, when you call for support, you will never talk to a machine, digital 'menu' system or be forced to leave a voice mail - you will talk to a person every time you call.
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Data Services
CODY offers comprehensive data services including conversion, migration, sharing, and internal/external data exchanges. And best of all, your data never leaves CODY's control. Data is our core competency, and we embrace data conversions instead of running from them.